The Glebe Surgery

The Glebe, Storrington, West Sussex, RH20 4FR

Current time is 12:45 - We're open

NHS

Telephone: 01903 742942

Patient Care Navigators- Service Now Available

Posted on February 14th, 2018

When you need to be seen by a specialist, the CCG is committed to ensuring that whenever possible you receive a timely outpatient appointment at a provider of your choice.

To help you to make the most appropriate choice, we are working with a team of Patient Care Navigators (previously known as Patient Choice Navigators).

After you have seen your GP, and together you have agreed that you need to be referred for specialist treatment, your GP practice will forward your referral to the team of Patient Care Navigators at the CCG who, using the NHS e-Referral System (formerly Choose and Book) will help you to make an informed choice.

In accordance with the NHS Constitution, you have the right to choose when and where you wish to be treated and in a timely manner.

Your GP will provide you with a booking card and a telephone number for you to contact the team. You are then asked to contact the Patient Care Navigators five days after seeing your GP so they can work with you to book your appointment.

Following discussion with you, the Patient Care Navigators will send your referral on to the hospital or community provider of your choice, who will then contact you to confirm your appointment. If you do not make contact with the Patient Care Navigators within 10 days of the team receiving your referral then an appointment may be booked for you.

If you have any concerns or questions about your information being passed to the Patient Care Navigators then please speak to a member of the practice team.

Information will only be shared when you have agreed with your GP that a referral is the best course of action.

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