Contact the practice

The Glebe Surgery

The Glebe
Storrington
West Sussex
RH20 4FR

Telephone: 01903 742942

Out of Hours: 111

Opening Times

Monday	8:30am to 1:00pm and 2:00pm to 6:30pm eConsult available 8am to 6:30pm
Tuesday	8:30am to 1:00pm and 2:00pm to 6:30pm eConsult available 8am to 6:30pm
Wednesday	8:30am to 1:00pm and 2:00pm to 6:30pm eConsult available 8am to 6:30pm
Thursday	8:30am to 1:00pm and 2:00pm to 6:30pm eConsult available 8am to 6:30pm
Friday	8:30am to 1:00pm and 2:00pm to 6:30pm eConsult available 8am to 6:30pm
Saturday	Closed
Sunday	Closed

If you need help when we are closed

If you need to see a doctor urgently when the surgery is closed please phone the surgery on 01903 742942 and please follow the instructions.

We are covered by NHS 111 service for providing cover for us from 6.30pm to 8.00am Monday to Friday, and 24 hours a day over the weekend and on Bank Holidays.

NHS 111 is a telephone service for people in Sussex to call if they need medical help fast but are not in a life-threatening situation.

The easy to remember phone number – that is available across the country – has been introduced to help people get the right help, at the right time, especially at weekends and out of hours.

NHS 111 is free to call and is available 24 hours a day, 365 days a year.

NHS111 get help online

The service is available for people who aren’t sure if they need to go to A&E, need more information about where to get NHS help or generally need reassurance and advice.

By calling NHS 111, you will reach a team of fully trained advisers, and experienced nurses and doctors who will assess your condition and direct you to the local service that can help you best, when you need it.

Physical accessibility

If you or your family member have a disability, impairment or sensory loss please advise the practice of the nature of the impairment, and how we can assist your needs or the family members needs when they come into the practice.

Please complete form below and return to the surgery.

Accessibility Information- Communication Needs Form

How to make a complaint

If you are unhappy with any aspect of the services

you have received, please write or ask to speak to on 01903 742942

The Complaints Manager, or in her absence Jane Tewsley – Practice Manager who will be happy to discuss any issues with you.

Or you can complete the Complaints Form below.

Your Name

Telephone Number

Please describe in one or two sentences the issues that have led to this complaint. This will help us to understand the key problems that you have experienced

Has this problem occurred previously?

Yes

Please can you identify where the issues may have arisen? For example, did this happen as a result of conflicting messages, a personality conflict, a problem with communication within the surgery, etc.

Are you looking for a specific outcome from this complaint? Common outcomes that help us improve our service include training, improved communication, looking into ways to work differently, or by simply apologising where your experience has not been as you wished

We would like to review this complaint as part of our complaints procedure to ensure that our systems are as efficient as we can make them. Are you happy for us to review things going forward?

Comments Optional

This field is for validation purposes and should be left unchanged.

45648

Alternatively, print off the form and pass it to the surgery.

Glebe Surgery Complaint Form

If you remain dissatisfied with the outcome of the complaint meeting you will be able to direct your complaint to

the Parliamentary Heath Service Ombudsman.

PHSO on 0345 015 4033 or e-mail

phso.enquiries@ombudsman.org.uk

www.healthwatchwestsussex.co.uk/complaints-support/forms-and-guidance/