Appointments

How to make an appointment

Please call the surgery on 01903 742942 to book an appointment.

Same day appointments are available but generally these are for urgent need on the day only.

It helps us enormously if you telephone as soon as possible after the lines are open at 8.30 am. There are no restrictions in booking ahead. We do restrict some appointments on Monday mornings, as we are not open at the weekend and after a Bank Holiday.

Chaperone Policy

Chaperone Policy

Cancelling Appointments

If you cannot attend your given appointment please call us on 01903742942 to cancel or reschedule These slots then can be put to good use and offered to another patient, allowing the doctors and nurses to reduce any backlog of patients and reduce waiting times.

Please think of others when you can no longer attend or need a scheduled appointment. You can also cancel appointments on-line via Patient Access if you are registered for this service. If you receive the text message reminders and wish to cancel then text back with cancel and then the system will automatically cancel your appointment.

Extended Access Surgery

ENHANCED ACCESS – EVENING & WEEKEND APPOINTMENTS 

Enhanced Access is a service introduced by the NHS in October 2022.

It requires GP practices to provide additional appointments to patients during evenings and weekends; until 8pm on weekdays, and from 9am-5pm on Saturdays as a minimum.

This is being delivered at PCN-level, meaning neighbouring GP practices in Chanctonbury have shared use of the service (Billingshurst surgery, Henfield Medical Centre, The Glebe Surgery and Steyning Health Centre).

Depending on your specific needs and the availability of services and clinicians, your practice may offer you an evening or weekend appointment at our enhanced access hub.

A mix of services will be available within these additional hours hubs, with access to the range of health professionals working in the primary care team. There will be a choice of ways to access appointments depending on clinical need, such as telephone, video consultation or face to face.

If a face-to-face appointment is needed, this will be at a GP practice in the local area – this may not be at your own GP practice, but at another nearby. Within Chanctonbury these will be available at The Glebe Surgery in Storrington and/or at Steyning Health Centre sister site in Upper Beeding.

Enhanced Access sessions will be staffed by a mix of GPs, Practice Nurses, Health Care Assistants, and a Receptionist.

Because this is a shared resource, each practice has a fair share of appointments with each clinician. For that reason, appointments will not be able for patients to book themselves directly.

Please note access to our Enhanced Access hubs are by appointment only.

It is not a walk-in service, and the venue is not open for general practice enquiries. All requests still need to be made to practices during their normal opening hours (and able to be cancelled by the patient remotely).

Gp Access Hub Appointments

Evening and weekend GP and Nurse appointments are now available through this service which is for new problems not existing problems and less than 4 weeks old.

If you need more flexibility to see a health professional for a new illness or injury, appointments can be booked at a GP access hub which is booked through your GP surgery.

Conditions Included Are-

Chest and Throat Infections

Ear Pain/Discharge

Infection/Fever

Conjunctivitis

Skin Conditions

Urine tract Infections/Cystitis

Childhood Rashes/Thrush/Vaginal Discharge/Acute Back Pain

Morning After Pill

Diarrhoea/Constipation

Worsening Asthma due in Infection

**(But please note the appointment is not always at your gp surgery you may have to travel)**

GP Access Hub Appointment Info

GP Access Hub Clinics Posters

GP Access Hub Website

GP Access Hub Complaints Procedure

On line Appointments

If you already have access to prescriptions on line, in most cases, you should also be able to book/amend an appointment on line. (Slots available 09:00 – 09:10 and 17:50 – 18:00, Tuesday to Friday, with your registered Doctor.

If you find you do not have access to appointments please call into the surgery and we will either add access, if you already have on line prescriptions, or request that you come in to the surgery to register, and then we can complete the process.

Access to either on line prescriptions or on line appointments is made via www.patient.co.uk or NHS App if you are registered clicking the link’s below.

NHS App

Triage

We do not operate a triage system, as such. Anyone who wishes to make an appointment to see a doctor / nurse may do so. However, there are occasions when a telephone call may suffice.

Doctors have telephone consultation appointments which can be booked if it is something that can be discussed over the phone without being seen.

Urine Sample Testing

Patient Information about Urine Samples

How to get travel vaccinations

For advice and information regarding foreign travel please see the following link to NHS Choices which will help you to identify what vaccines are required – Travel Immunisation’s Information.

Please note that not all travel vaccinations are free of charge.

Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you.