Practice Policies

At the Glebe Surgery, we strongly believe in personal lists and continuity of care. At registration, patients are placed with a specified GP, and would continue to see that doctor whenever possible.

Glebe Charter

Named GP

What does ‘accountable’ mean?
The named accountable GP takes responsibility for the co-ordination of all medical services and ensures they are delivered to each of their patients where required.
This new arrangement has been introduced to reassure patients that they have one GP within the practice who is responsible for ensuring that work is carried out on their behalf.

The named GP will not take 24-hour responsibility for the patient or have to change their working hours.

Can patients choose their own named GP?
Patients have been allocated a named GP by the practice. However, if a patient requests a particular GP, reasonable efforts will be made to accommodate their preference.

If you would like to know who your named accountable GP is, or you have a preference as to which GP you are allocated please contact the Surgery for more information

Patient’s rights and responsibilities

As a patient you have the right to: (a) be registered with a named doctor (b) change doctor if desired (but please remember that you may have to see any of the doctors if your need is urgent) (c) receive emergency care (d) receive appropriate drugs and medicines (e) be referred for specialist or second opinion if you and the GP agrees (f) see your medical records or a copy, subject to certain laws (g) know that by law, everyone working for the NHS must keep the contents of your medical records private. With these rights come responsibilities for the public. That means being: (a) courteous to staff at all times (b) as prompt as possible for all appointments (c) responsible for cancelling appointments in adequate time.

Who has access to patient information

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care. We have a fully computerised medical record system which means information about your healthcare is held on a secure server. You have the right to know what information we hold about you. Please ask the receptionist if you wish to see or obtain a copy of your record. If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter. NHS Connecting for Health is currently developing the National Care Records Service, which will create a Summary Care Record (SCR) for each individual patient (by 2010), to be held centrally. At this pilot stage the record is limited to current medication, known allergies and adverse reactions. Eventually the aim is to enable healthcare staff jointly involved in your care, such as your GP and your hospital consultant, to easily access and share information through this national record. You have the right to withdraw your consent to information being shared. In future you will be able to access your own record online.

Information about SCR Summary Care Record

Policy on violent or abusive patients

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.